Privacy Policy

Scope of this privacy policy

The content and information of the pages of this website. And functionality of reetro is subject to change without notice. Your use of any product, service, information or materials on this website is entirely at your own risk, for which the site owner shall not be liable.

What we collect

We may collect the following Data, which includes personal Data, from you

• name
• Contact information such as email addresses
• IP address (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)

How we collect Data

We collect Data in the following ways:

• Data that is given to us by you
• Data is collected automatically.

Data that is given to us by you

Reetro ApS will collect your Data in a number of ways, for example:

• When you contact us through the Website, by telephone, post, e-mail or through any other means;
• When you register with us and set up an account to receive our products/services
• In each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

For the avoidance of doubt, Reetro does not warrant the continued availability of the Service and it shall not be liable to compensate you any downtime of the Service. Reetro shall not be responsible for any failure to provide the Service which is due to problems with any aspects of your system or the network connections. Reetro has the right to interrupt the provision of the Service temporarily for maintenance of the Service.

• Internal record keeping
• Improvement of our products / services

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

We may share your Data with the following groups of people for the following reasons

Our employees, agents and/or professional advisors – to provide technical support when asked by the customer for any issues related to use of the service.

Third party service providers who provide services to us which require the processing of personal data.

To provide the real-time customer support through the live chat using drift.com

To deliver emails from our application through mailgun email service provider.

In each case, in accordance with this privacy policy.

Keeping Data secure

Keeping Data secure We will use technical and organisational measures to safeguard your Data, for example

Access to your account is controlled by a password and a user name that is unique to you

We encrypt and store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@reetro.io

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

You have the following rights in relation to your Data

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

• Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase – the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
• Right to data portability – the right to request that we move, copy or transfer your Data.
• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests. To make inquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@reetro.io.
• It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

- The free plan offers around 90% of the features as free, it is also offered on as-is basis, all the users can use the free plan as long as they want, we never ask users for their credit card information for the use of free plan. Reetro reserves the rights to terminate the free plan or any users who are using the free plan, in that case we will inform the user in advance.

- Reetro Pro Plan is a subscription based plan which offers the access to remaining features in the app. The users decides themselves if they want to remain on the Free plan or want to subscribe for the Pro plan subscription, If you buy Pro plan subscription (Monthly or yearly) then your subscription will be renewed for each team automatically after 30 days for monthly plan and after 360 days for yearly plan.

- Reetro Enterprise plan is for larger organization and we give custom quotation based on the requirements. You can contact us at hello@reetro.io to enquire about it

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Cookies

This Website may place and access certain Cookies on your computer. Reetro ApS uses Cookies to improve your experience of using the Website and to improve our range of services.

Reetro ApS has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Type of Cookie

We use following types of cookies.

Both Reetro and you agree to keep secret and confidential all Confidential Information provided by the Disclosing Party. The obligations and limitations set forth herein regarding the Confidential Information shall not apply to information which is:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find a list of Cookies that we use in the Cookies Schedule.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of Denmark. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the Denmark courts.

CCPA Compliance (California Consumer Privacy Act)

If you are a California resident, as defined in Section 17014 of Title 18 of the California Code of Regulations, you have certain rights in respect of the personal information we hold about you under the California Consumer Privacy Act of 2018 (the CCPA). If you have questions or concerns about our privacy policies and practices, please contact us at mailto:hello@reetro.io

Please see above for:

• The date on which this policy was last updated
• The categories of personal information collected about you
• The categories of sources from which the personal information was collected
• The purposes for collecting personal information
• Third parties with whom we share personal information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except for performing the contract. During the past twelve months, we have disclosed, for a business purpose, information within the categories as defined by the CCPA and listed in the bullet points above.

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

You can designate an authorized agent to make a request under the CCPA on your behalf. The authorized agent must submit proof that they have been authorized by you to act on your behalf and proof of their own identity.

You have the right to:

• Request access to your personal information and request that we disclose what personal information it collects, uses, discloses, and sells
• Request deletion of your personal information collected or maintained by us
• Opt-out of the sale of your personal information
• Not be discriminated against for exercising any of your rights under the California Consumer Privacy Act of 2018 (CCPA).
• The purposes for collecting personal information

To make a verifiable request, please contact us using the email address hello@reetro.io
 We may verify your request by asking for proof of identity.

Changes to this privacy policy

Reetro ApS reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact Reetro ApS by email at hello@reetro.io.